Insurance Australia Group opted to use drone technology to inspect the damage caused by a spate of bush fires that took place along the Great Ocean Road area in Victoria during the summer as part of the assessment of claims for CGU Insurance, Coles Insurance and WFI. The use of drone technology has the potential to significantly reduce the time and cost of the claims process by removing the need for assessors to obtain legal permission to access physical sites in person. In IAG's case, it enabled them to commence the inspection of properties and the processing of claims immediately, prior to the authorities granting them direct access to the physical sites.